In this course, budtenders learn the customer service and sales skills they need to be successful in a retail shop. They will learn about the different types of cannabis consumers and the best ways to serve each of them. In addition, the customer-focused sales methodology will teach budtenders how to increase store sales by compliantly making the right recommendations for each consumer. The course closes with a final lesson on answering customer FAQs in a way that is compliant with Canadian regulations, but still increases store sales.
Customer service & the Customer-focused sales methodology: Course Sections
- Introduction to Customer Focused Selling
- Step 1: Greet the Customer
- Step 2: Ask Questions and Listen
- Step 3: Make Recommendations
- Step 4: Close the Sale
- How to Sell Compliantly and other FAQs